Submitting a Support Request for a Monitor

Once you are up and running with your tank monitors - you may come across a situation where you have a question about a specific monitor or need help troubleshooting an issue you've run into.

We've made easy to get in touch with our Support team about specific monitors - right from the Portal!

From the detail view for a monitor - select the "Report an Issue" button.

From there

• Follow the prompts on the screen to let us know what issue you are having
• This will submit a Support ticket to our team with all the information we need (monitor ID, account info, your email address)
• Our team will review and get back to you as soon as we can!