If you have received an offline notification for your Tank Utility Monitor, here are some quick troubleshooting steps to get it back online.
When you start out troubleshooting, you will need to do the following:
- Attempt to prompt a reading from the monitor.
- To prompt for a reading, hold the activation magnet on the activation pad for ~3 seconds
Please see our Quick Start Troubleshooting Guide for a quick way to diagnose your monitor.
If the monitor displays a red LED under the battery:
This means that there is no power left in the battery to send a transmission. You will need to perform a battery replacement.
If the monitor displays a center red LED after prompting a reading:
This center red LED means that the device is unable to connect where the monitor is located.
- Check the Wi-Fi credentials (SSID and password) to make sure you typed them correctly.
- Make sure you’re in range of your Wi-Fi network. If your phone or computer has a poor connection at your tank, try temporarily moving the device closer to your Wi-Fi access point to confirm the issue. A WiFi extender may resolve this issue.
- Check your router settings.
- Make sure you have the required operating system on your mobile device.
- The Tank Utility Setup App for Android 9 currently is not working properly, we recommend using a different mobile device to perform the setup, or troubleshooting.
- You can test if your router is causing the issues by creating a WiFi hotspot with your phone and connecting your monitor to that network. Or you can try to configure your monitor on a friend’s WiFi network.
If any of your network information has changed, you will want to make sure to have the Tank Utility Setup App installed: iOS, or Android, and go through the setup process again. Your information will not be deleted as the data is tied to your monitor's 8 character device ID.
If the issue persists and you are unable to reconnect your unit to your wireless settings please feel free to contact us.