After enabling your Alerts, there are different ways to implement your alerts. This can be dependent on the size of your team, internal goals and how you will overall use tank monitors in your day to day.
These are some best day to day practices for you and your team to utilize:
- Who needs which alerts
- Defaults and when to use them
- Bulk Alerting
- Unusual usage accounts
- Text Alerts
Who needs which alerts?
Whether you’re a small, or large team; there are different alerts that not everyone on your team needs to receive. By identifying who on your team needs to receive Tank Level, Offline or Issues, it will ensure that the right people are seeing tank information.
- Tank level alerts should be received by those on your team who plan deliveries, or routes.
- Offline and Issues should go out to those who are responsible for the maintenance of your tank monitoring solution; they could be drivers, or service technicians as they will be able to take action on these accounts.
Defaults in Bulk Alerting
By enabling these default settings, you will minimize needing to go back and make edits to individual devices and making sure your team gets the relevant information for the overall portfolio.
Prior to deployment go through and set up default alerting. If there is a team member missing from your list of default users, you can invite them to your Ops Portal. By doing this prior to deployment, these alerts will be applied to the tank monitor once it sends the first successful reading during installation. If you apply alerts after installation, these do not get applied automatically, you will need to wait until the monitor sends its next scheduled reading before it will update the changes.
If you and your team have your own internal metrics on when to go fill, this is where you should set your Warning and Critical tank percentages.
Spend less time going through and individually editing alerts. Being able to update specific accounts, or all your accounts, going through this tool will allow you to quickly make these changes.
Individual Device Alert setup
Have an account that you'd like to set up differently than you default settings? You can do that on the individual monitor in the Portal on the Alerts tab
Each monitor can be configured for its own Warning, Critical and Change of Tank Level setting
Unusual Usage Accounts
For those unpredictable usage accounts are tough to plan for, use an increased reporting frequency and alerts. Low Tank Level alerts are sent when the monitor wakes up and takes a reading; if the tank level is below the threshold percentage that you set, that is when it will send an email notification.
Changing the reporting frequency will increase the times per day the monitor wakes up and takes a reading. This means that by increasing the frequency, it will increase the frequency that you can receive low tank level alerts.
Important note: If you change the reporting frequency, it will impact the battery life of the monitor and will require earlier maintenance than initially advertised.
There will be times where those you have identified needing to receive low tank level alerts will not be checking their email. Text alerts are the best option for those responsible for specific accounts that need
You will need to invite these users with their cell phone numbers as email addresses. This will vary depending on the cell carrier.
- Verizon - ten digit cell number @vtext.com
- AT&T - ten digit cell number @txt.att.net
- Sprint - ten digit cell number @messaging.sprintpcs.com
- T-Mobile - ten digit cell number @tmomail.net