Connecting your Tank Utility to your home WiFi network

Check out the installation directions.

Connect your TU to the setup app

Make sure your unit is in setup mode: hold the button down for 5-10 seconds until the LED flashes, then let go. 

Open the  setup app on your smartphone or tablet. Make sure your mobile device can access WiFi. Follow the directions in the app.

If you're using an iPhone or iPad, make sure that you choose the Tank-XXXX network and return to your setup app. When you setup app then prompts you to choose a network - select your home WiFi network. 

Connecting the TU to your WiFi access point

If your Tank Utility monitor exits setup mode (the LED stops blinking) but does not successfully send a reading, it cannot connect to the internet via your access point.

If your monitor beeps during setup, it cannot send a reading: 

  • Try going through the setup process again and double checking your network password.
  • Try bringing your Tank Utility inside and go through the setup process again

These are possible errors that may have occurred: 

  • Your SSID and password were entered incorrectly. Check for typos!
  • Your router may have MAC filtering, or may limit the number of IP addresses that use the router at one time. Check for security settings like this on your router.
  • You may have a firewall that is blocking the tankutility.com domain or particle.io domain (that's the site that hosts our firmware).
  • Your router may have WEP security encryption. Please change this to WPA2 for best results.

You can test if your router is causing the issues by creating a WiFi hotspot with your phone and connecting your monitor to that network. Or you can try to configure your monitor on a friend's WiFi network. 

Still need help? Contact our Support Team Contact our Support Team